Privacy policy

Dear visitor to our website,

The protection of your data and the secure handling of it is our top priority. We would like to inform you through this data protection declaration whether and, if so, which personal data we collect from you when you visit this website and what happens to it. If you have any questions, please contact us at any time.

1. person responsible for data processing

This privacy policy informs you about data processing by the controller:

VenaZiel Berlin MVZ GmbH
represented by Managing Director Dr. Hamidreza Mahoozi
International Trade Center (IHZ)
Friedrichstraße 95
10117 Berlin-Mitte
Tel.: (030) 252 99 482
Email: [email protected]

Data Protection Officer

We have appointed an external data protection officer for our company. You can reach them at:

DataGAP GmbH
Bessemerstr. 51, 1st floor
12103 Berlin
Tel.: (030) 577 10 513
Email: [email protected]

If you have any questions regarding data protection or the exercise of your rights under the GDPR, you can contact our Data Protection Officer at any time.

2. collection and storage of personal data and the nature and purpose of their use

a. When visiting the website www.venaziel.de

When you visit our website www.venaziel.de, the browser used on your device (e.g., mobile phone, tablet, PC) automatically sends information to our website server. This information is stored for a certain period of time in a so-called “log file” (protocol file).

The following information is collected without any action on your part and stored until it is automatically deleted:

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which the access was made,
  • the browser used and, if applicable, the operating system of your computer and the name of your Internet service provider.

This data is processed by us for the following purposes:

  • Ensuring a smooth connection to the website,
  • To ensure a comfortable use of our website,
  • Evaluation of system security and stability and
  • for other administrative purposes.

This data processing is carried out on the legal basis of Art. 6(1) sentence 1 lit. f GDPR. Our legitimate interest in data processing arises from the purposes of data collection listed above. Under no circumstances do we use the data collected to draw conclusions about you personally.

When you visit our website, we use cookies and analytics services. You can find more details under section 4.

b. When using our contact form

You are welcome to send us a message via the contact form we provide. Providing a valid email address is required so that we know who the request is from and can respond. You may provide additional contact details voluntarily.

We process the data transmitted in this context exclusively to handle your request and, if you wish, to be able to contact you. This data processing is based on Art. 6(1) sentence 1 lit. a GDPR, as by providing the data and sending it to us you declare your voluntary consent to data processing. The personal data collected for using the contact form will be deleted once your request has been dealt with, unless statutory retention obligations apply.

Please note that data transmission over the internet (e.g., when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible. If you would like to avoid this risk, please contact us by phone or by post.

c. Online appointment booking via Doctolib

For online appointments, we link to the Doctolib platform (Doctolib GmbH, Mehringdamm 51, 10961 Berlin), with which VenaZiel Berlin MVZ GmbH has concluded a contract. Booking takes place entirely on Doctolib’s website, not on venaziel.de.

Only when you click the booking link do you leave our website. Doctolib then processes the data you enter (e.g., name, contact details, type of insurance, reason for treatment). Doctolib acts as a processor for our practice. Doctolib’s own privacy policy applies to the user account and the Doctolib website.

The legal basis for making an appointment is Art. 6(1) lit. b GDPR (initiation of the treatment contract). For health data, Art. 9(2) lit. h GDPR applies.

3. data transfer

We do not transfer your personal data to third parties unless:

  • In accordance with Art. 6(1) sentence 1 lit. a GDPR, you give your express consent that
  • the disclosure is necessary pursuant to Art. 6(1) sentence 1 lit. f GDPR for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
  • there is a legal obligation to disclose pursuant to Art. 6(1) sentence 1 lit. c GDPR, or
  • the disclosure is legally permissible and required pursuant to Art. 6(1) sentence 1 lit. b GDPR for the processing of contractual relationships with you.

Service providers acting on our behalf (processors pursuant to Art. 28 GDPR) are contractually obliged to comply with data protection requirements.

4. Cookies, consent, and analytics/marketing services

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device when you visit our site. Cookies do not cause any damage and do not contain viruses or other malware.

We use technically necessary cookies on the basis of Section 25(2) no. 2 TDDDG and Art. 6(1) lit. f GDPR, as they are required for operating the website. We only use all other cookies and comparable technologies (statistics and marketing) with your consent (Section 25(1) TDDDG, Art. 6(1) lit. a GDPR). An overview of all cookies used, including purpose and storage period, can be found in our Cookie Policy.

Consent management (Complianz)

We use the consent management tool “Complianz” (Complianz B.V., Kalmarweg 14-5, 9723 JG Groningen, Netherlands) on this website. This allows us to obtain and document your consent to store certain cookies and/or to access information on your device.

A banner appears on your first visit. There you can give or refuse your consent for the “Statistics” and “Marketing” categories. Technically necessary functions are always active.

Your selection is stored in cookies in your browser (names starting with “cmplz_”), storage period 365 days. Complianz runs entirely on our server. No data is transmitted to Complianz B.V., and we do not store consent records server-side.

If your browser sends the “Do Not Track” or “Global Privacy Control” signal, we treat this as a refusal of statistics and marketing cookies.

The legal basis is Art. 6(1) lit. c GDPR in conjunction with Section 25(1) TDDDG (obligation to obtain and prove consent) and Section 25(2) no. 2 TDDDG for storing your selection.

Google Tag Manager

We use Google Tag Manager (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). With this service, we centrally manage the integration of other services (Google Analytics, Google Ads).

Tag Manager itself does not set cookies and does not analyze usage data. However, when the page loads, a connection to Google servers is established, and your IP address is transmitted for technical reasons. The services controlled via Tag Manager are only executed after you have consented in the consent banner.

The legal basis for loading Tag Manager is our legitimate interest in efficient, consent-compliant management of the services used (Art. 6(1) lit. f GDPR, Section 25(2) no. 2 TDDDG).

We use “Google Consent Mode” (version 2). It transmits your selection from the consent banner to the Google services on this website.

Before you make a choice, all storage and advertising functions are rejected by default (“denied”). Only when you consent is the respective status set to “granted”:

  • “Statistics” → analytics_storage
  • “Marketing” → ad_storage, ad_user_data, ad_personalization

Google Analytics and Google Ads are only loaded on this website after you have given your consent. Before that, no measurement data—not even cookieless signals—is sent to Google.

The legal basis is Art. 6(1) lit. c GDPR (implementation of your consent decision).

Google Analytics 4

With your consent (category “Statistics”), we use Google Analytics 4 (Google Ireland Limited). This helps us understand how our website is used and improve it.

The following data is collected, among other things: pages visited, time spent on site, source of the visit (e.g., search engine), device, browser, approximate location (country/city), and clicks on the appointment booking link. Google Analytics 4 does not store IP addresses. The data is assigned pseudonymously via a random identifier in the cookies _ga and _ga_ (term up to 2 years).

We have disabled data sharing with Google for its own purposes. The retention period for event data is 14 months. A data processing agreement is in place with Google.

The legal basis is your consent (Art. 6(1) lit. a GDPR, Section 25(1) TDDDG). You can withdraw it at any time (see below).

With your consent (category “Marketing”), we use Google Ads conversion tracking (Google Ireland Limited). This allows us to measure whether a visit via one of our Google ads leads to an appointment booking.

A conversion is counted as a click on the link to online appointment booking at Doctolib. This records that a user who previously clicked an ad accessed this link. The assignment is made via cookies (e.g., _gcl_au, term 90 days).

We only receive aggregated statistics (e.g., number of conversions). We do not learn who booked. The content of your booking (treatment, appointment, insurance) is not transmitted to Google. We do not use personalized advertising (remarketing).

The legal basis is your consent (Art. 6(1) lit. a GDPR, Section 25(1) TDDDG). You can withdraw it at any time.

Fonts

The fonts used on this website are loaded locally from our own server. No connection to Google servers or other third-party providers is established.

Data transfers to third countries

With Google Tag Manager, Google Analytics, and Google Ads, data may be transferred to Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework. This means there is an adequacy decision by the EU Commission (Art. 45 GDPR). In addition, the EU Standard Contractual Clauses apply.

Withdrawal of your consent

You can withdraw or change your consent at any time with effect for the future. To do so, click the “Manage consent” tab at the bottom of the screen or use the settings in our Cookie Policy. The lawfulness of processing carried out up to the withdrawal remains unaffected.

5. your rights

You have the right,

  • in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
  • in accordance with Art. 16 GDPR, to request without undue delay the rectification of inaccurate personal data or the completion of your personal data stored by us;
  • in accordance with Art. 17 GDPR, to request the erasure of your personal data stored by us, unless processing is necessary to exercise the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest, or to assert, exercise or defend legal claims;
  • in accordance with Art. 18 GDPR, to request the restriction of processing of your personal data if you contest the accuracy of the data, the processing is unlawful but you oppose erasure, we no longer need the data but you need it to assert, exercise or defend legal claims, or you have objected to processing pursuant to Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format, or to request that it be transmitted to another controller;
  • in accordance with Art. 7(3) GDPR, to withdraw your consent once given to us at any time. This means that we may no longer continue the data processing based on this consent in the future, and
  • to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or workplace, or our practice location.

The competent data protection supervisory authority for our practice location is:

Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59–61
10555 Berlin

6. your right to object

If we process personal data on the basis of legitimate interests pursuant to Art. 6(1) sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided that there are reasons for doing so arising from your particular situation, or if the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will implement without you having to state a particular situation.

If you would like to exercise your right of withdrawal or objection, simply send an email to [email protected].

You can find which cookies we use in detail, including purpose, provider, and storage period, in our Cookie Policy. There you can also adjust your consent at any time.

8. Contact details

For questions and/or comments about our cookie policy and this statement, please contact us using the contact details below:

International Trade Center (IHZ)
Dr. Hamidreza Mahoozi
Friedrichstraße 95
10117 Berlin-Mitte
Germany

Website: https://venaziel.de
E-mail: [email protected]
Telephone number: (030) 252 99 482

This cookie policy was synchronized with cookiedatabase.org on 22/02/2023.

 

Last updated: September 2026